SHIPPING & DELIVERY
- We only ship and deliver within the United Arab Emirates.
- Shipping over 150 AED is free. Orders under this amount are charged a flat 20 AED. However, there will be additional charge for non-serviceable areas even if the order value is above 150 AED. Please check with our customer service team
- Shipping time depend on which Emirate you are ordering for, for Dubai and Abu Dhabi deliveries arrive within 3 business days and for other Emirates deliveries arrive within 5 business days.
- You can also collect your items from our showroom, please allow 2 days for us to arrange and consolidate your order. You will receive an email as soon as your order is ready for collection.
- Trade Aid Computers LLC will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
- A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company.
RETURNS & REPLACEMENTS
We accept returns on most of our items, and are able to offer either an exchange or refund considering that the item returned is in sellable condition.
Our return period is 3 working days from receipt of the product. Returns not in sellable condition or with accessories or manuals missing will not be refunded.
Refunds will be done only through the Original Mode of Payment.
For all products, returns will be accepted only if the package is in original condition. Returns not accepted if the package is opened, seal or warranty sticker broken or tampered
- Your order will be received within 3-5 business days. Please see Shipping & Delivery section for more information.
- If you would like to cancel an order, please let us know as soon as possible so we can stop processing by giving us a call at +971 4 393 2890 and quoting your order number.
- If payment is not received within 72 hours the order will automatically be cancelled.
PAYMENT, PRICING & PROMOTIONS
We accept currently a Bank Transfer & Cash on Delivery. For corporate accounts that have been verified we are also able to accept check payment and process credit accounts.
You can login to your account to view the orders placed, shipping tracking and other information.
UPDATE ACCOUNT INFORMATION
You can update the account information by logging into the account.